At Flickoly, we are dedicated to safeguarding your privacy and treating data protection and privacy with utmost seriousness. This Privacy Policy (referred to as the “Policy”) outlines how Flickoly collects, utilizes, shares, and secures the personal information you provide when you access our Website or use our Service(s). It also explains the options available to you regarding the use, access, withdrawal of consent (as specified herein), and rectification of your personal information. The information collected through our Service(s) will be solely used for the purpose of delivering the service you have engaged Flickoly for. Any terms capitalized in this Policy but not defined herein shall bear the same meaning as defined in our Terms of Service (referred to as the “Terms”).
For the purpose of this Privacy Policy, sensitive personal data or information of an individual is as defined under the relevant privacy laws. Please note that in this Privacy Policy, the terms personal information, personally identifiable information, and personal data are inclusive of sensitive personal data or information, where appropriate and/or as mandated by applicable privacy laws.”
Notice to End Users
In some cases, an administrator may create an account on Flickoly on behalf of an “End-User” and provide their information, including Personal Information. In such cases, the administrator, who could be your employer or an authorized training partner (ATP) of Flickoly, is considered our “Customer.” We collect information under the guidance of our customers and do not have a direct relationship with the End-User whose personal data we process.
The End-User’s use of the Flickoly platform may be subject to the Customer’s policies, if any.
Our Customer must have the authority to act on behalf of the End-User and consent to the collection and use of their Personal Information as described in this Privacy Policy.
If you are an End-User using our platform, please direct any privacy inquiries to your administrator. Flickoly is not responsible for the privacy or security practices of our customers, which may differ from those stated in this privacy statement.
Flickoly does not send personalized advertisements or marketing communications to end users.
Use of Your Personal Information and Other Data
Flickoly governs the use of the personal information you provide through this Privacy Policy. We use your personal information exclusively to deliver our services to you. Additionally, we combine your Personally Identifiable Information (PII) with other non-identifiable information to gain a better understanding of our users and enhance the content and functionality of our website.
Personally Identifiable Information
We may collect the following personal information from you in different situations:
- When you visit our website or mobile apps and willingly provide the following information through our contact forms, chat or phone sessions, or during the purchase of our courses or registration on our site:
– Contact Information: This includes your name, email address, mailing address, phone number, and IP address.
– Business Information: Such as company name, company size, and business type.
– Your Flickoly account details, which may include billing information, credit/debit card details (if provided), and the account password.
Note: All payment transactions are processed securely by payment gateway providers. We do not store any card information, except for the last 4 digits, on our servers.
- When you utilize our Learning Management System (*flickoly.com), mobile applications, support system, or respond to our surveys:
– Contact Information: This includes your name, email address, mailing address, IP address, geographic location, or phone number.
– Unique Identifiers: Such as username or password.
– Name and email address when you provide feedback on the Service(s).
Please be assured that we handle your personal information with utmost care and in compliance with applicable privacy laws and regulations.
When utilizing our community website or blogs, please refer to our section on Public Forums. Users have the option to visit our site anonymously. We only collect personal identification information from users if they voluntarily submit it to us. Users can choose not to provide personally identifiable information, except in cases where it may be necessary to participate in certain site-related activities.
Non-Personal Identifiable Data:
We gather non-identifiable data in our logs, including:
– Device type
– Browser type
– Language preference
– Time zone
– Screen size
– Referring/exit pages
Use:
We may use the personal information collected from users when they use our websites, chatbox, mobile apps, or services to:
– Provide the requested service(s)
– Send communications related to the service(s)
– Assess the needs of the user’s business and suggest suitable products
– Send requested product or service information
– Respond to customer service requests
– Administer user accounts
– Send promotional and marketing communications
– Facilitate transactions between users on our platform
– Perform statistical analyses of user behavior and characteristics at an aggregate level
– Communicate with users regarding Flickoly services via different channels (e.g., phone, email, chat), even if they have registered under Do Not Disturb (DND) or Do Not Call (DNC) services
When users provide us with personal information about their contacts, we will only use that information for the specific purpose it was provided.
Sharing:
If a user’s subscription was provided by their employer or an authorized Flickoly training partner, we may share information, including personal information, with them. We may also transfer personal information to our group companies and subcontractors who assist us in providing our services. Subsequent transfers to third parties are covered by service agreements with our data processors. We reserve the right to disclose personal data as required by law or in response to lawful requests from public authorities. In the event of a business transition, such as a merger or acquisition, the user’s account, and personal data may be transferred. We may also disclose personal information to other third parties with the user’s prior consent.
Data from Third Parties:
We obtain data from third parties, which is protected according to the practices described in this statement. Third-party sources may include data brokers, social networks (with user permission), enterprise customers, existing or past learners participating in referral programs, service providers for location determination based on IP address, co-branded partners, and publicly-available sources. Any additional information obtained from third parties is used to improve the products and services we provide.
Rights to Access, Correction, and Deletion of Personal Information:
Users have certain rights regarding their personal information. They can request access to their personal information, ensure its accuracy and update it if necessary, or request its deletion. However, there may be circumstances where certain personal information is exempt from such requests, such as legal and regulatory purposes or obligations.
Right to Access: Users have the right to access their personal information collected by us.
Right to Correction: Users have the right to edit, correct, amend, or update any inaccurate or incomplete personal information. After any changes are made, we may retain older versions of the information for data audits or legal purposes.
Right to Deletion: Users have the right to delete their personal information unless it is necessary to retain it for legitimate business or legal purposes. Residual copies of the information may remain on active servers or backup systems even after deletion.
Users can exercise these rights by logging into their account or contacting us, depending on the type of account they have (independently signed up or enterprise-provided account).